Prestige R1 — Assembly & Initial Function Test Guide

Step 1: Preparation & Pre-Checks (00:00–00:30)

• Confirm you have watched the Quick Start Software Installation video before proceeding.
• Prepare the following tools:
  • Screwdriver
  • Allen wrench set
  • Scissors
  • Utility blade
• Inspect the printer box for external damage.
• If damage is found, do not open the box.
• Contact a DTF Station technician before proceeding.

Step 2: Locate Serial Number & Warranty Info (00:00:30–01:01)

1. Locate the silver CE sticker on the outside of the box.
2. Record the serial number for warranty registration.
3. Complete warranty registration within one week of receiving the printer.
4. Failure to register may shift the warranty start date to the ship date.
5. Conditional print head warranty may be affected.

Step 3: Unboxing & Packaging Handling (01:01–01:40)

1. Remove pallet straps and pallet wrap.
2. Keep the original box and pallet for at least 6 months (required for warranty coverage).
3. Carefully open the box using a blade.
4. Take photos of internal packaging in case any items are missing.
5. If any required items are missing:

• Stop installation.
• Contact your dealer before continuing.
• Remove and store all styrofoam contents safely.

Step 4: Removing the Printer from the Box (01:40–02:45)

1. The printer weighs approximately 87 lbs.
2. Use two people to lift the printer from the sides while a third person slides the box away.
3. Remove the plastic bag carefully.
4. Check inside the plastic bag for loose components (e.g., waste ink bottle).
5. Test the waste ink bottle:

• Press the alarm button.
• Flip the bottle upside down to confirm proper function.

Step 5: Placement & Environment Requirements (02:45–03:19)

Place the printer:

• Away from direct sunlight
• In a cool, dry area

Recommended environment:

• Humidity: 30–40%
• Temperature: 70°F / 21°C
• Place the printer on a sturdy, level table.

An unstable surface may cause print errors or shaking.

If using an optional stand, follow the Print Pro Table Setup video.

Step 6: Installing Media Brackets (03:19–06:18)

1. Locate the bag containing 16 medium Allen screws.
   1. Align the media brackets at the back of the printer.
2. Ensure the bracket legs rest flat on the table.
3. Insert all 16 screws without tightening.
4. Once all screws are in place:
   1. Tighten them evenly to level the brackets.

Step 7: Installing the Film Holder Rod (06:18–07:45)

1. Locate the film holders.
2. Loosen the knob screws.
3. Thread the film holder rod into the media bracket.
4. Center the rod and tighten the screws.
   1. Do not overtighten (may bend the rod).
5. Ensure the following components are perfectly level:
   1. Printer
   2. Media brackets
   3. Film holder rod
6. Improper leveling can cause film shifting during printing.

Step 8: Remove Shipping Materials (07:45–08:30)

1. Remove all protective tapes and films from the printer.
2. Unlock and remove the carriage L-bracket.
   1. Save the bracket and screws for future transport or service.

Step 9: Power-On & Initial Motion Check (08:30–08:55)

1. Plug in the power cable.
2. Turn the power switch on.
3. Rotate the red emergency stop button to release power.
4. Observe startup behavior:
   1. Screen displays Initializing, then Idle
   2. Carriage moves slightly forward, then returns home
5. If movement differs from this sequence:
   1. Stop installation immediately.

Step 10: Control Panel Function Test (08:55–End)

1. Press the left arrow once:
   1. Releases the carriage from the capping station
   2. Activates bed vacuum
2. Press and hold left arrow:
   1. Moves carriage fully left
3. Press right arrow:
   1. Moves carriage to the right
4. Press Enter:
   1. Returns carriage to home position
5. Use Up/Down buttons:
   1. Move the pinch roller forward and backward
6. If all movements respond correctly:
   1. Assembly and basic function test is complete

Prestige R1 — DTF Station Pilot Software Setup Guide

Step 1: Downloading DTF Station Pilot Software (00:00–02:38)

• DTF Station Pilot is required to communicate with your Prestige R1 printer.
• The software only runs on Windows PCs.
  • Not compatible with Mac or tablet PCs.
  • Microsoft Surface Pro is considered a tablet PC and may not work properly.
• Recommended computer specifications:
  • Operating System: Windows 11 or later
  • CPU: Intel i5 or i7, 2.6 GHz or higher
  • Storage: 500 GB+ free space
  • Drive type: SSD recommended (HDD not recommended)
  • RAM: 8 GB minimum (more recommended)
• Ensure your computer has an Ethernet port.
  • Most newer laptops do not.
  • Purchase a USB-to-Ethernet or USB-C-to-Ethernet adapter if needed.
• Open the Quick Start Guide PDF.
  • Click Important Resources.
  • Download Prestige R1 – DTF Station Pilot.
• Locate the serial number sticker on your printer.
  • If your printer was manufactured before November 2024:
    • Download the motherboard upgrade package
    • Download the firmware configuration files
• During download:
  • Disable antivirus or firewall temporarily or
  • Add the Pilot program as an authorized file
• Confirm the files appear in your Downloads folder.
• Re-check your Ethernet setup before proceeding.

Step 2: Connecting the Ethernet Cable (02:38–03:51)

1. Locate the Ethernet port on the right side of the printer.
2. Remove any cable ties.
3. Connect the Ethernet cable to:
   1. Your computer’s Ethernet port or
   2. Your Ethernet adapter
4. Notes:
   1. Some USB Ethernet adapters may not work correctly.
   2. Older laptops may have compatibility issues.
   3. If needed, consult a PC technician.
5. Once connected, proceed to the next step.

Step 3: Installing DTF Station Pilot & Network Configuration (03:51–07:10)

1. Double-click the downloaded .exe installation file.
2. Follow on-screen prompts:
   1. Accept license terms
   2. Install Microsoft Visual C++ and related packages
3. Each installation should take less than 1 minute.
4. If installation appears frozen:
   1. Check the taskbar for hidden pop-up windows
5. After installation:
   1. Rename the Pilot icon to “R1”
   2. Open the program
6. Connection indicators:
   1. Left icon blinking red → No printer communication
   2. Light bulb icon red/yellow → Errors present
   3. Click the light bulb icon to view logs
7. Power on the printer and ensure Ethernet is connected.
8. Open Windows search and type Ethernet.
   1. Open Ethernet settings
   2. Identify the active Ethernet connection:
      1. Unplug Ethernet cable
      2. Observe which connection disconnects
      3. Plug it back in to confirm
9. In Pilot:
   1. Go to Advanced → Admin Menu → Network
   2. Select the correct Ethernet connection
   3. Enter a local IP address
      1. Match the server IP except for the last two digits
      2. Format: 192.168.127.xx
      3. Do not use 10
      4. Example: 192.168.127.16
   4. Click Set, then OK
   5. Wait 5–10 seconds
10. Successful connection:
    1. Connection symbol turns green
    2. Light bulb icon turns green
11. If you receive “Failed to load parameters”:
    1. Motherboard or firmware update is required
12. If connection does not turn green:
    1. Try a different Ethernet cable
    2. Try a different Ethernet adapter
    3. Change the last two IP digits (e.g., 17 or 18)

Step 4: Changing Language & Setting the Correct Port (07:10–08:59)

1. If the bottom-left connection icon is blinking red:
   1. Navigate to the last main tab on the right
   2. Click the last sub-tab
   3. Select the first icon (connect printer)
2. Choose the correct Ethernet port from the drop-down menu.
   1. Enter IP address again if prompted
   2. Same rules apply:
      1. Match all digits except last two
      2. Do not use 10
3. Click Save, then OK
4. Wait for a solid green light
   1. Indicates successful connection
5. To change language:
   1. Click the second button from the top
   2. Select English
   3. Click the right-side button
   4. Press OK
   5. Close Pilot
   6. Reopen Pilot to confirm language change

Step 5: Setting Parameters & Final Checks (08:59–End)

1. Open DTF Station Pilot.
2. Match all settings exactly as shown in the video.
3. Ensure:
   1. Spot Color is unchecked
      1. This can interfere with DigiRIP settings
4. The only value that may differ:
   1. Print Start Position
      1. Depends on film loading
      2. If film is centered, typical range is 50–70
5. Click Save
6. Press Home
   1. Confirm the carriage returns to the home position
7. Right-click the Pilot icon in the taskbar:
   1. Select Pin to Taskbar
8. Close Pilot
9. Reopen Pilot to confirm:
   1. Connection remains green
   2. Settings are saved

Prestige R1 — Media Loading & Print Start Position Setup

Step 1: Media Handling & Inspection (00:00–00:33)

• The printable side of the film is the outer side of the roll.
• Avoid touching the printable surface excessively.
• Wearing gloves is recommended to protect the media coating.
• Inspect the media and confirm it is straight before loading.

Step 2: Mounting the Media Roll (00:33–01:46)

1. Load the media roll onto the media holder wheels.
2. Insert the core firmly into the left media holder, pressing it in as tight as possible.
3. Repeat the process for the right media holder.
4. Center the media roll with the printer bed.
5. Tighten the media holder knob securely.
6. Turn the pinch roller adjuster (right side) clockwise to raise the pinch rollers.
7. Feed the media under the metal rod as shown in the video.
8. Re-center the media on the printer bed if needed.

Step 3: Tensioning & Aligning the Media (01:46–02:43)

1. Move the media guides outward.
2. Pull the media forward from the back toward the printer bed.
3. Once there is enough slack at the front:
   1. Hold the media flat on the bed with your left hand
   2. Pull the roll backward with your right hand to create tension
4. Inspect the metal rod area:
   1. Tension should be even on both sides
   2. Media roll should be straight and flush
5. Adjust alignment as needed.

Step 4: Locking the Media & Setting Guides (02:43–03:16)

1. While holding the media on the bed with your left hand:
   1. Turn the pinch roller adjuster counterclockwise to lock the media
2. Ensure:
   1. Media stays flat on the bed
   2. Media remains outside the guides
3. Gently push the media guides inward.
   1. Do not press tightly against the media
   2. Guides prevent bunching, not alignment
4. Improper loading or uneven leveling may cause:
   1. Media shifting
   2. Potential head crashes during printing

Step 5: Setting the Print Start Position (03:16–03:48)

1. Check the print start position using the measurement strip on the printer.
2. Identify the distance from the left side to the start of the media.
   1. Example in video: 6 cm
3. Open DTF Station Pilot.
4. Go to Settings.
5. Set Print Start Position:
   1. Conversion rule: 1 cm = 10 mm
   2. Example: 6 cm → 60 mm
6. Save the setting.

Step 6: Nozzle Check & Fine Adjustment (03:48–End)

1. Close the printer cover.
   1. A cover-open error will prevent printing.
2. Perform a nozzle check.
3. Compare the nozzle pattern to the example shown in the video.
4. Perform additional cleanings if needed.
5. Fine-tune print start position:
   1. If nozzle pattern prints on the media guide → Increase the value
   2. If nozzle pattern prints too far from the guide → Decrease the value
6. Typical print start position when media is centered:
   1. 40–60 mm

Result

Media is properly loaded, tensioned, centered, and the print start position is correctly set for safe and consistent printing.

NeoStampa RIP — Installation, Activation, ICC Setup & Cost Configuration

Step 1: Downloading & Installing NeoStampa (00:00–01:16)

1. Ensure you have the Quick Start Guide PDF.
   1. If missing, request it from your dealer.
2. Open the Quick Start Guide PDF in your browser.
3. Scroll to Important Resources.
4. Open the NeoStampa folder.
5. Select the appropriate NeoStampa RIP for your printer.
   1. Example shown: Prestige R2 Pro
6. Click Download.
   1. Version numbers may vary (example shown: v25.2.0).
7. Once downloaded:
   1. Double-click the installer
   2. Select language
   3. Accept the agreement
   4. Click Next → Next → Install
8. Installation time:
   1. Typically under 10 minutes
9. Click Finish when complete.

Step 2: Dongle Activation & Printer Driver Setup (01:16–04:57)

1. Insert the NeoStampa USB dongle.
   1. Dongle light must turn green
   2. NeoStampa will not open or print without the dongle
2. Open NeoStampa Delta
3. Approve any system prompts
4. If first launch:
   1. Initial loading may take longer due to dongle setup
5. Dongle registration window:
   1. Enter account details
   2. Click Continue
6. Check email for verification code
   1. Email sender: NeoStampa or inedit.com
7. Enter verification code and continue
8. Add printer(s):
   1. Select your printer (example: Prestige R2 Pro)
   2. Add additional printers if applicable
9. Click Request Trial
   1. Activation confirmation message will appear
10. If dongle fails to validate:
    1. Remove all USB devices except dongle
    2. Restart computer
    3. Reopen NeoStampa
    4. Refer to troubleshooting video if needed
11. Add printer driver:
    1. Click Add
    2. Select DTF Station
    3. Choose printer driver
    4. Click Install
12. Select connection:
    1. Choose TCP/IP Port
13. Verify activation:
    1. Click Help → Activation Keys
    2. Confirm license is valid
    3. Check dongle status and expiration date under Info

Step 3: Printer Scheme & ICC Profile Setup (04:57–09:27)

1. Open the Quick Start Guide
2. Navigate to Important Resources
3. Open NeoStampa
4. Select your printer model
5. Download desired print modes (schemes):
   1. Example modes:
      1. 720 × 1800 (standard)
      2. 720 × 2400
6. After download:
   1. Open folder
   2. Right-click → Extract All
   3. Store extracted folders safely (do not delete)
7. Open NeoStampa
8. Click New Job
9. Select document type: DTG/DTF
10. Select your printer
11. When prompted for scheme:
    1. Click OK
12. Open Scheme Manager (three-dot icon)
13. Click Add
14. Navigate to extracted scheme folder
15. Open the .CPS file
16. Select the new scheme
17. If “Printing mode not supported” appears:
    1. Select correct mode (Five Color)
    2. Select correct quality
    3. Ignore pass count
    4. Open mode colors
    5. Change Orange → White
    6. Click OK → Save
18. Repeat for additional schemes
19. Confirm multiple schemes are available for selection

Step 4: Media Setup & Cost Calculation (09:27–End)

Media Setup

1. Click New Job
2. Select printer and scheme
3. Under Predefined Sizes:
   1. Verify media width
   2. Units can be changed to mm or cm
   3. Example: 13 in film
4. Media length:
   1. Leave unchecked unless needed
5. Margins:
   1. Leave unchecked for DTF film
6. Add media profile:
   1. Click New
   2. Name the media
   3. Set media color:
      1. Change RGB to 105 / 105 / 105 (charcoal gray)
      2. Prevents white artwork from blending into background
7. Repeat for additional media sizes as needed

Control Center & Cost Tracking

1. Open Control Center
2. If data is missing:
   1. Go to Preferences
   2. Set currency (example: USD)
   3. Set measurement units (mm, inches)
   4. Leave decimal precision at 2
3. Under Services:
   1. Verify both services are running
4. Go to Data Sources
   1. Add port: 127.0.0.1 : 7001
   2. Click Add
   3. Confirm active status

Consumables & Cost Input

1. Open Consumables
2. Select printer
3. Under Materials:
   1. Select film
   2. Set width (example: 13 in)
   3. Uncheck roll if adjusting length manually
   4. Set length (example: 100 m / 109 yd)
   5. Enter material cost
   6. Save
4. Software auto-calculates cost per inch and square inch
5. Send a test print
6. Reopen Consumables
7. Under Inks:
   1. Select all inks
   2. Add ink cost
   3. Apply to all
   4. Save

Job History & Reporting

1. Open Print History
2. Select a job to view:
   1. Media usage
   2. Ink usage
   3. Total job cost
3. Adjust visible columns as needed
4. Export print history as:
   1. Excel
   2. Text file

Result

NeoStampa is fully installed, activated, configured with printer schemes, media profiles, and cost tracking enabled.